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Returns and Refunds

This link sends you to a return website to make it easy for you and us. Please follow the instructions there.

the official policy can be read below:

Policy last updated March 21, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


All returns must be postmarked within thirty (30) days of the purchase date, or fourteen (14) days of the delivery date, whichever is latest.
All returned items must be clean and in unused condition.


To return an item, package the item securely and use the return portal in the link above, or mail your retum to the following address:

Eatcup Attn: Returns
Jasker 16
8465RH, Oudehaske

Return shipping charges will be paid or reimbursed by us.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:
+31 619 324 020 jelte@myeatcup.com

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